zettbuz Privacy Policy

1 Introduction and Applicability

As a trusted online gaming platform, zettbuz places the highest priority on the privacy of our users. This Privacy Policy ("Policy") applies to the zettbuz website (zettbuz.cam) and all services offered under it.

This Policy describes how we collect your personal information when you use our platform, how that information is used, with whom it is shared, and how it is kept secure. The Policy also clearly sets out your rights regarding your information and our responsibilities.

This Policy has been drawn up in accordance with the applicable laws and regulations of Bangladesh and operates in alignment with our Terms and Conditions and Responsible Gaming policy.

2 Types of Information Collected

zettbuz collects various types of information. Below is a detailed description of the information we collect:

Personally Identifiable Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID (NID) number or passport number
• Residential address
• Bank account details, bKash, Nagad, or Rocket mobile banking number

Account-Related Information

• Username and password (stored in encrypted form)
• Account registration date and time
• Login history and session information
• Preferred games and betting history
• Complete transaction history (deposits and withdrawals)

Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system information
• Referral URL and page visit information
• Cookies and similar tracking technology data

3 Methods of Information Collection

zettbuz collects information in the following ways:

Directly Provided Information

You provide information directly when you open an account on zettbuz, make a deposit, make a withdrawal, claim a bonus, or contact our customer service team. It is the user's own responsibility to keep this information accurate and up to date.

Automatic Collection

When you use our platform, certain information is automatically collected through technical means. This includes cookies, server logs, and similar technologies. This information is used to improve the security and quality of the platform's services.

Information Received from Third Parties

We may also receive relevant information from payment processing service providers (such as bKash, Nagad, Rocket, or banks), fraud prevention service providers, and other authorized third parties.

4 Purposes of Using Information

Information collected by zettbuz is used for the following purposes:

Service Delivery and Operation

• Account registration and management
• Processing and verifying financial transactions
• Managing deposits, withdrawals, and bonuses
• Operating gaming services and live casino
• Providing a personalized gaming experience

Security and Compliance

• Age verification — only users aged 21 or above may use the service
• Identity verification and fraud prevention
• Compliance with Anti-Money Laundering (AML) laws
• Preventing the creation of multiple accounts
• Maintaining cybersecurity

Communication and Support

• Sending transaction confirmation messages
• Providing customer service (via live chat and email)
• Informing you of relevant promotional information and offers (subject to your consent)
• Responsible gaming alerts

Development and Analysis

• Testing and improving platform performance
• Conducting analysis to improve user experience
• Planning new games and services

5 Sharing Information with Third Parties

zettbuz never sells your personal information to third parties. However, we may share information in the limited circumstances described below:

Service Support Organizations

We work with trusted third-party service providers — such as payment processors (bKash, Nagad, Rocket), IT infrastructure providers, and game software developers. These organizations are given only the information necessary to carry out their work and are bound by strict confidentiality agreements.

Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from government agencies, or the requirements of applicable law. In such circumstances, we will provide only the minimum information required by the legal obligation.

Fraud Prevention and Security

In the interest of preventing fraud, money laundering, or cybercrime, we may share information with relevant authorities or security service providers where necessary.

6 Information Security Measures

zettbuz uses industry-standard security technologies and practices to protect your personal information. The key components of our security measures are described below:

Technical Security

• SSL Encryption: All data transmission on our website is protected by SSL (Secure Socket Layer) encryption technology.
• Data Encryption: Sensitive information stored on our systems (such as passwords and financial data) is kept using strong encryption algorithms.
• Firewall and Intrusion Detection System: Our servers are protected by advanced firewalls and intrusion detection systems.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added security on your account.

Administrative Security

• Only authorized personnel may access personal information
• Staff are provided with regular security training
• A complete log of data access is maintained
• Security systems are regularly tested and updated

However, it is never entirely possible to guarantee that data transmission over the internet is completely secure. We make every effort, but no organization can give a perfect guarantee of data security.

7 Cookies and Tracking Technologies

zettbuz uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

Cookies We Use

• Essential Cookies: Essential for the basic functionality of the platform — such as maintaining login sessions and operating security features.
• Functional Cookies: Remember your preferences and settings, such as language preferences and display settings.
• Analytics Cookies: Collect data to understand how the platform is used, which helps us improve our services.
• Security Cookies: Used to detect fraudulent activity and protect accounts.

Cookie Controls

You can disable or delete cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some features of the platform to not work properly.

8 Data Retention Period

zettbuz retains your information for a specified period. Below are the data retention guidelines:

• Account Information: For as long as the account is active and for a specified period after closure in accordance with legal requirements.
• Transaction Information: Records of financial transactions are retained for an extended period in accordance with applicable law.
• Communication Records: Information related to customer service communications is retained for a limited period.
• Cookie Data: Until the end of the session or for a specified period, depending on the type of cookie.

Once the designated retention period has ended, your information is securely deleted or anonymized.

9 User Rights

zettbuz respects your data protection rights. Your rights are set out below:

Right to Know

You may find out at any time what kind of information we are storing about you. Contact our customer service to access this information.

Right to Correction

If there is any error in the information we hold about you, you may request that it be corrected. Ensuring the accuracy of information is important for the smooth operation of our platform.

Right to Erasure

In certain circumstances you may request that your data be deleted. Please note, however, that we may be required to retain some data in order to meet legal obligations.

Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional messages, please let our customer support team know or use the unsubscribe link in any email.

How to Exercise Your Rights

To exercise any of the rights listed above, contact us via our 24/7 live chat or by email. We will respond to your request as quickly as possible.

10 Minor Protection Policy

zettbuz strictly refrains from providing services to anyone under the age of 21. Our platform is for adults aged 21 and above only.

We verify age at the time of account registration. If we become aware that a minor is using our services, we will immediately close that account and begin the process of refunding all deposited funds.

To learn more about responsible gaming, please visit our Responsible Gaming page.

11 Changes to This Policy

zettbuz reserves the right to update or amend this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page
• By sending a notification to your registered email address
• By displaying a notification after you log in to the platform

If you continue to use our platform after changes take effect, it will be understood that you have agreed to the revised policy. We therefore recommend that you review this page regularly.

12 Contact Us

If you have any questions, comments, or concerns about this privacy policy, please get in touch with us. Our customer support team is available seven days a week, 24 hours a day, in accordance with Bangladesh Standard Time (BST, UTC+6).

Please also read our other policies: Terms & Conditions and Responsible Gaming.